Stanbic IBTC Bank Client Service Officer Jobs 2026: Apply

Stanbic IBTC Bank is recruiting Client Service Officers to support customers across branches in Ibadan (Oyo State), Osun State, and Ogun State. This is a full-time role focused on customer enquiries, branch service support, processing transactions, handling complaints, and identifying opportunities to introduce relevant banking products. Salary and application deadline were not specified in the provided job details. Eligible candidates can apply via the official Stanbic IBTC/Standard Bank Group application link provided below.

Client Service Officer Job Summary

• Job Title: Client Service Officer (Ibadan / Osun / Ogun)
• Company/NGO: Stanbic IBTC Bank
• Salary: Not specified
• Location: Ibadan (Oyo State), Osun State, Ogun State, Nigeria
• Work Mode: Full-Time (Branch-based)
• Career Level: Not specified
• Application Deadline: Not specified

About the Company/NGO

Stanbic IBTC Bank is the recruiting organization for these Client Service Officer roles in Nigeria. Additional employer details were not provided in the job information.

Client Service Officer Job Responsibilities

Client Service Officer – Ibadan

• Handle customer enquiries, including requests relating to cheque books.
• Manage ATM cards in line with approved procedures and reconcile daily records with the Asset Custodian.
• Process customer requests for off-cycle statements, apply applicable charges, and maintain accurate records.
• Identify opportunities to cross-sell or migrate customers to relevant products and participate in sales activities.
• Process authorised value transactions and coordinate verification with the Team Leader, Frontline Support.
• Process cash transfer instructions and maintain customer complaint records, including supporting documentation and system updates.

Client Service Officer – Osun

• Respond to customer enquiries relating to cheque books and other branch services.
• Manage ATM cards according to established procedures and complete daily reconciliations.
• Process requests for off-cycle statements, apply applicable charges, and maintain supporting records.
• Identify customer needs and promote relevant banking products and services.
• Process authorised value transactions and coordinate verification with the appropriate team lead.
• Handle cash transfer instructions and ensure customer complaints are properly documented and logged.

Client Service Officer – Ogun

• Respond to customer enquiries relating to cheque books and other branch services.
• Manage ATM cards according to established procedures and complete daily reconciliations.
• Process requests for off-cycle statements, apply applicable charges, and maintain supporting records.
• Identify customer needs and promote relevant banking products and services.
• Process authorised value transactions and coordinate verification with the appropriate team lead.
• Handle cash transfer instructions and ensure customer complaints are properly documented and logged.

Client Service Officer Job Requirements and Qualifications

• Minimum of a First Degree.
• 1–2 years of experience with banking products, financial services regulations, and compliance procedures.
• Previous branch banking experience is required.
• Ability to communicate clearly and work effectively with customers and colleagues.
• Strong task management, time management, and adherence to established procedures.
• Ability to remain composed when handling customer issues and meet service timelines.
• Good teamwork and commitment to service standards.
• Active listening and customer understanding skills.
• Knowledge of consumer banking products and services.
• Understanding of banking processes and procedures.
• Ability to identify risks and handle telephone-based customer interactions.

Client Service Officer Job Benefits

Job benefits were not specified in the available information.

How to Apply for Client Service Officer Jobs

If you are interested in the Client Service Officer (Southwest) position at Stanbic IBTC Bank and meet the requirements, apply via the official portal link below:

• Apply Online: https://jobs.smartrecruiters.com/StandardBankGroup/744000150405000-client-service-officer-southwest-

Application deadline: Not specified in the provided information.